Another app is using your camera
You see this message
- Another app is using your camera. Close it, then reload the page.
Quit Zoom, Teams, FaceTime, and other video apps, then reload the page.
Only one app can use the camera at a time on most computers.
- Quit every video app: Zoom, Microsoft Teams, Google Meet, FaceTime, Skype, Discord, OBS, and camera apps. Quit them fully, not only the window. On a Mac press Command-Q; on Windows right-click the icon near the clock and choose Quit.
- Close other browser tabs that use the camera.
- Reload your interview page.
Still busy?
- Restart your computer, then open only your interview link.
- On a laptop with an external webcam, unplug the webcam and plug it back in.
- Try your phone. Open the same link in Safari (iPhone) or Chrome (Android).
Still stuck?
Reply to the email or text message that had your interview link. Tell your recruiter:
- the phone or computer you use
- the browser (Safari, Chrome, Firefox, or Edge)
- the exact message on your screen
They can send you a new link or help you finish.
Updated November 6, 2026