No camera or microphone was found

The browser looked for a camera and a microphone and found neither, or one of them is off.

1. Use your phone. It is the fastest fix. Open the same link in Safari on iPhone or Chrome on Android.
2. External webcam: unplug it, plug it into a different USB port, and reload.
3. Laptop: some laptops have a camera switch or a shutter. Check the top of the screen and the function keys.
4. Pick the right device: in Chrome, click the icon at the left of the address bar, open Site settings, and choose your camera and microphone in the lists.
5. Reload the page.

Still stuck?

Reply to the email or text message that had your interview link. Tell your recruiter:

• the phone or computer you use
• the browser (Safari, Chrome, Firefox, or Edge)
• the exact message on your screen

They can send you a new link or help you finish.