Help Center
What do you see on your screen?
Pick the message, or paste it in. Most fixes take a minute or two. Keep your interview tab open while you read.
- Camera access is blocked“Allow the camera and microphone in your browser settings, then reload the page.”
- Another app is using your camera“Close it, then reload the page.”
- No camera or microphone was found
- No audio detected“Check your microphone, then retake.”
- The upload stopped“Check your connection, then press Submit again.”
- Recording could not start“Reload the page and try again.”
- Open your link in Safari or Chrome“Open in Safari to continue”
- Problems in Microsoft Edge“We are currently having issues with the Microsoft Edge browser. Please use Google Chrome or Firefox instead for your interview.”
- My video is dark, blurry, or choppy
Before you start
How the interview works, how to come across well, and what you need.
- How a DeepHire video interview worksThe steps from opening your link to the confirmation page.
- Tips for a great video interviewSet up, answer with STAR, and use your time well.
- Supported browsers and devicesWhich phones, computers, and browsers work.
- Check your internet connectionMake sure your connection can upload your answers.
- Video interview cheat sheetA checklist for the last 5 minutes before you record.
Still stuck?
Candidates
Reply to the email or text message that had your interview link. Your recruiter can send a new link or help you finish. Tell them your device, your browser, and the exact message on your screen.
Recruiters
Sign in and open Help to message support. More help for recruiters
Hiring? This is DeepHire.
Send candidates a link like the one you got. Review a full shortlist in an afternoon.