My video is dark, blurry, or choppy

Watch each answer back before you submit it. If something looks wrong, fix it and press Retake.

Dark video

Face a window or a lamp. Do not sit with a window or a bright light behind you.

Blurry video

• Wipe the camera lens. Phone lenses get smudged.
• Sit 2 to 3 feet from the camera.
• On a phone, tap your face on the screen to focus.

Choppy video

• Close other apps and browser tabs.
• Plug in your laptop. Battery saver slows the camera.
• Choppy playback in the review can be a slow connection. The uploaded answer is usually smooth.

Echo or noise

• Use a small room with soft things in it: a bedroom is better than a kitchen.
• Turn off fans, TVs, and music.
• Wired earbuds with a microphone sound better than a laptop microphone.

Still stuck?

Reply to the email or text message that had your interview link. Tell your recruiter:

• the phone or computer you use
• the browser (Safari, Chrome, Firefox, or Edge)
• the exact message on your screen

They can send you a new link or help you finish.