The upload stopped
You see this message
- The upload stopped. Check your connection, then press Submit again.
- Your answer did not save. Check your connection, then try again.
Stay on the page. Check your connection, then press Submit or Retry saving.
Your answer is still on the page. Do not close it or reload it.
- Check that you are online. Open a new tab and load any website.
- On Wi-Fi, move closer to the router. On a phone, switch between Wi-Fi and mobile data.
- Turn off a VPN if you use one.
- Press Submit again, or Retry saving if you see that button.
If it fails two times
A Try the backup recorder button appears. Press it. It uploads in a different way that works on slower connections. You record the answer again.
Slow connection?
A 1-minute answer is about 5 to 10 MB. On a slow connection the upload can take a minute. Wait for the bar to finish. See check your internet connection.
Still stuck?
Reply to the email or text message that had your interview link. Tell your recruiter:
- the phone or computer you use
- the browser (Safari, Chrome, Firefox, or Edge)
- the exact message on your screen
They can send you a new link or help you finish.
Updated November 6, 2026