Recording could not start
You see this message
- Recording could not start. Reload the page and try again.
- This browser cannot record video. Use the latest Chrome, Safari, Edge, or Firefox.
Reload the page. If it happens again, switch browsers.
- Reload the page.
- Update your browser. Old versions cannot record video.
- Switch browsers. Use Safari on iPhone and iPad, and Chrome on everything else. See supported browsers.
- If a Try the backup recorder button shows, press it.
Opened the link from an app?
Links opened inside Gmail, Outlook, LinkedIn, Facebook, or Indeed open in that app's own browser, which often cannot record. See open your link in Safari or Chrome.
Still stuck?
Reply to the email or text message that had your interview link. Tell your recruiter:
- the phone or computer you use
- the browser (Safari, Chrome, Firefox, or Edge)
- the exact message on your screen
They can send you a new link or help you finish.
Updated November 6, 2026